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1) Are your products made in real silver?

Yes. All of our jewelry is crafted from certified 92.5% sterling silver, ensuring exceptional quality, authenticity, and durability. Every piece undergoes a thorough quality inspection before it is shipped, so you can shop with confidence.

2)How do i take care of my jeweler?

Sterling silver is a precious metal that naturally develops tarnish over time. While some people appreciate its vintage, antique appearance, others prefer to keep it bright and polished.To restore its shine, clean your sterling silver jewelry with a silver polish or jewelry cleaner, available at most jewelry stores. For routine cleaning, you can also use warm water, mild soap, and a soft toothbrush to gently remove dirt and buildup.

After cleaning, be sure your jewelry is completely dry before storing it in a cool, dry place to help minimize tarnishing.To protect your sterling silver, avoid exposing it to harsh chemicals such as household cleaners, chlorine, perfumes, lotions, and hairsprays, as these substances can damage the metal and diminish its finish.

3)What kind of payment do you except?

We accept Visa, Mastercard, PayPal and Venmo. We cannot accept a personal check or money order.

4)Do you ship internationally?

At this time, we ship within the United States only. We do not offer international shipping.

Orders are processed and shipped promptly, and you will receive a tracking number once your order has been dispatched. Delivery times may vary depending on your location and the shipping method selected at checkout.

If you have any questions about shipping or your order, please don't hesitate to contact us.

5)What is the return policy?

We accept returns and exchanges within 3 days of delivery for items that are unworn, undamaged, and returned in their original packaging.To help us verify the condition and authenticity of your order, an unboxing video is required when opening your package. The video must be continuous, beginning before the package is opened and clearly showing the item and its condition upon delivery.Returns or exchanges can only be processed if this complete unboxing video is provided. Requests submitted without an unboxing video may not be eligible for return or exchange.

6)How long does it take to receive my order?

If the product is in stock or ready to ship, it will be delivered within 5–7 business days.

7)Can i cancel or change my order? or change the shipping address ?

Once an order has been placed, we cannot guarantee that changes or cancellations can be made. However, if you need to update your order, please contact us at akul.collections@gmail.com as soon as possible. Most orders are processed within the same business day, so the sooner you reach out, the better the chance we'll be able to accommodate your request.